1. Overview
At Rank1, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy subject to the terms and conditions outlined below.

2. Eligibility for Returns and Exchanges
To qualify for a return or exchange, the item must:

• Be in its original, unused, and unworn condition.
• Have all original tags and packaging intact.
• Be returned within 5 working days of the purchase/delivery date.
• Not be a non-returnable item (e.g., innerwear, accessories, customized products, or sale items).

3. How to Initiate a Return or Exchange

• Step 1: Contact our customer support team at rank1care@gmail.com to initiate the return or exchange request.
• Step 2: Provide your order number, reason for return/exchange, and any necessary photos (if applicable).
• Step 3: Ship the item back to our designated return address. Customers will be responsible for return shipping charges unless the return is due to a defect or incorrect item received.
• Step 4: Once we receive and inspect the item, we will process the exchange or issue a refund/store credit as per our policy.

4. Refunds and Processing Time

• Refunds will be issued in the original payment method or as store credit within 5-7 business days
• Any shipping fees paid at the time of purchase are non-refundable.
• Customers will be responsible for return shipping charges.

5. Exchange Policy

• Exchanges are subject to stock availability.
• You may opt for store credit or a refund if the desired item is unavailable.

6. Damaged or Defective Items
If you receive a defective or incorrect item, don’t hesitate to get in touch with us within 48 hours of delivery for a replacement or refund at no extra cost. An unboxing video is required as proof for claims regarding damaged or defective items.

7. Non-Returnable Items
The following items cannot be returned or exchanged:

• Innerwear, lingerie, or personal hygiene products.
• Accessories (earrings, masks, etc.).
• Items purchased during final sale or clearance events.
• Customized or personalized products.

8. Contact Us
For any questions or assistance regarding returns and exchanges, please contact us at:
Email: rank1care@gmail.com
Phone: 8660569154